体验品质、体验满意度和信任对巴东旅游对象重游兴趣的影响

Tri Andiani, Yasri
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引用次数: 0

摘要

本研究旨在分析巴东市体验品质、体验满意度和信任对旅游对象重游兴趣的影响。本研究的研究对象为到访巴东某旅游景点的消费者,共220人。分析技术采用结构方程模型(SEM) -偏最小二乘法(PLS)。研究结果表明:体验质量对体验满意度有正向显著影响;体验质量对信任有正向显著影响。这意味着体验质量对信任的影响越高,体验质量对重访兴趣的影响越显著,体验满意度对信任的影响越显著,体验满意度对重访兴趣的影响越显著,信任对重访兴趣的影响越显著。
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The Effect of Experiential Quality, Experiential Satisfaction, and Trust on the Interest to Revisit the Tourism Objects in Padang
This study aims to analyze the influence of experiential quality, experiential satisfaction and trust on interest to revisit to the tourism object in the city of Padang. The population of this study were all consumers who had visited a tourist attraction in the city of Padang with a total sample of 220 respondents. The analysis technique used is using Structural Equation Model (SEM) -Partial Least Square (PLS). The results of this study are Experiential quality has a positive and significant effect on experiential satisfaction, Experiential quality has a positive and significant effect on trust. This means that the higher the experiential quality which impacts on trust, Experiential quality positive and significant effect on the interest to revisit, Experiential satisfaction positive and significant impact on the trust, Experiential satisfaction positive and significant effect on the interest to revisit, the Trust has a positive effect and significant interest to revisit.
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