检验普通“智慧”:有时坏消息也可能是好消息

Jonah A. Berger, Alan T. Sorensen, S. Rasmussen
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引用次数: 0

摘要

关于产品的负面信息能增加销量吗?如果能,是什么时候?尽管人们普遍认为“任何宣传都是好的宣传”,但之前的研究只揭示了负面新闻的负面影响。例如,人们发现负面评论或口碑会损害产品的评价和销售。这个研究手电筒(第50页)从一个新的角度考虑这个问题。作者研究了关于产品的负面宣传将产生积极或消极影响的背景。
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Common “Wisdom” Put to the Test: Bad News Can be Good News … Sometimes
Abstract Can negative information about a product increase sales, and if so, when? Although popular wisdom suggests that “any publicity is good publicity”, prior research has only revealed downsides to negative press. Negative reviews or word-of-mouth, for example, have been found to harm product evaluations and sales. This research flashlight (page 50) considers this matter from a fresh perspective. The authors examine contexts in which negative publicity about a product will have positive or negative effects.
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