网上购物风险及其对消费者购买行为的影响

N. Almatarneh
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引用次数: 5

摘要

尽管网上购物的意向有所增加,但实际网上购物的增长速度仍在下降,消费者的行为是解释这一现象的主要门户。本研究旨在探讨认知风险对消费者购买行为的影响。为了应用必要的统计描述方法,使用SPSS软件,如频率、百分比和多元回归,将用于检验八个本质,调查问卷被分发给479名有过网上购物经历的参与者,无论是面对面的还是在线的。研究结果显示,感知风险总体上及其七个维度对消费者购买行为有显著的负面影响。为了减少网上购物的风险,许多因素支持信心和减少感知风险,影响网上购物者,包括建立信任,隐私和安全,提供信息的程度
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Online Shopping Risks and effects on Consumers Purchasing Behavior
Despite the increase of the intention toward online shopping, the actual online shopping’s growth rate is still decreasing and the consumer’s behavior is the main gate to explain this phenomenon. The goal of this study is to investigate the effects of the perceived risk on the consumer purchasing behavior. The survey was distributed, whether in person or online, to 479 participants who had a previous experience about online shopping in order to apply the necessary statistical description methods, using SPSS software, such as frequencies, percentages and multiple regressions that will be used to test eight hypostasis. Findings show a significant negative effect of perceived risk as overall and its seven dimensions toward consumer purchasing behavior. To reduce the risk of online shopping , many factors that support the confidence and reduce the perceived risk that affect online shoppers, including build trust , privacy and security , the extent of information provided
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