{"title":"4. 平衡计分卡","authors":"M. Sartor","doi":"10.1108/978-1-78769-801-720191004","DOIUrl":null,"url":null,"abstract":"The balanced scorecard (BSC) is the most popular toll for business performance management. It can be used by managers belonging to every kind of (public or private) organization to keep track of the execution of activities and to monitor the consequences arising from the improvements projects. The (financial, customer, internal business processes, and learning/growth) perspectives of the BSC allow to plan and control the company strategy in a holistic way. Starting from its theoretical bases, this chapter describes the BSC measurement perspectives and how to build a strategy map. The chapter closes with some suggestions for ensuring the success of the BSC.","PeriodicalId":20993,"journal":{"name":"Quality Management: Tools, Methods, and Standards","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2019-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"4. The Balanced Scorecard\",\"authors\":\"M. Sartor\",\"doi\":\"10.1108/978-1-78769-801-720191004\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The balanced scorecard (BSC) is the most popular toll for business performance management. It can be used by managers belonging to every kind of (public or private) organization to keep track of the execution of activities and to monitor the consequences arising from the improvements projects. The (financial, customer, internal business processes, and learning/growth) perspectives of the BSC allow to plan and control the company strategy in a holistic way. Starting from its theoretical bases, this chapter describes the BSC measurement perspectives and how to build a strategy map. The chapter closes with some suggestions for ensuring the success of the BSC.\",\"PeriodicalId\":20993,\"journal\":{\"name\":\"Quality Management: Tools, Methods, and Standards\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-05-09\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Quality Management: Tools, Methods, and Standards\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1108/978-1-78769-801-720191004\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Quality Management: Tools, Methods, and Standards","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/978-1-78769-801-720191004","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
The balanced scorecard (BSC) is the most popular toll for business performance management. It can be used by managers belonging to every kind of (public or private) organization to keep track of the execution of activities and to monitor the consequences arising from the improvements projects. The (financial, customer, internal business processes, and learning/growth) perspectives of the BSC allow to plan and control the company strategy in a holistic way. Starting from its theoretical bases, this chapter describes the BSC measurement perspectives and how to build a strategy map. The chapter closes with some suggestions for ensuring the success of the BSC.
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