Workplace Happiness Levels in Business Process Outsourcing Organizations

The notion of happiness is in the limelight since the word ‘happiness’ is placed on the global development agenda. Happiness has dragged the attention of many researchers in various fields but when we talk about organizations only a few researchers are shedding the light on the concept of Workplace Happiness (WPH). Business Process Outsourcing (BPO) is one of the flourishing sectors of India. The literature reported that BPO employees are facing psychological and physical problems due to prolonged working hours and odd shift timings. And this is a matter of concern for every Business Process Outsourcing Organizations (BPOs). Here, certain questions are developed like; what parameters are being used to measure the WPH in BPOs, and how WPH can be measured. Therefore, this article is designed to explore WPH in the context of BPOs of Eastern India.