全面质量管理和非财务指标:反映ISO 9001:2000认证的价值

Luz María Marín Vinuesa
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引用次数: 5

摘要

了解iso9000质量标准实施背后的原因对于了解这一管理举措带来的好处是至关重要的。最近的经验证据表明,全面质量管理对于获得认证的公司实现更好的业务绩效至关重要。本研究表明,在西班牙家具公司中,TQM的实施与ISO 9001:2000质量标准的非财务绩效指标之间存在关系。
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Gestión de la Calidad Total e indicadores no financieros: reflejo del valor de la certificación ISO 9001:2000

Understanding the reasons behind implementation of ISO 9000 quality standard is essential to know advantages deriving of this management initiative. Recent empirical evidence shows that total quality management is essential to certified companies achieving better business performance. The present study shows that relationships between the implementation of TQM and non-financial performance measures with ISO 9001:2000 quality standard are present in furniture Spanish companies.

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