电子咨询系统的评估:用户体验

A. Al-Hunaiyyan, R. Alhajri, A. Alzayed, Ahmed Al-Sharrah
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引用次数: 0

摘要

科威特高等教育(HE)的辍学率很高,其中一个主要原因是缺乏学术指导。有效的学术咨询系统必须满足其用户的需求,并提供积极的用户体验(UX),使用户能够成功有效地实现他们的目标。本研究采用定量和定性的方法来评估公共应用教育和培训管理局(PAAET)使用的电子咨询系统(e-Advisor)。对1095名PAAET学生的调查数据进行了分析,以确定学生的看法并评估他们使用e- advisor的体验。调查结果表明,学生了解e-Advisor的特点和优势。总体而言,参与者对e-Advisor的用户体验有一个中等积极的印象。该系统的吸引力、效率和清晰度评分略高于其可靠性、刺激性和新颖性。此外,女生对e-Advisors用户体验的认知明显优于男生。
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Evaluation of an e-Advising System: User Experience
Higher education (HE) in Kuwait suffers from high dropout rates, and one of the leading causes of this desertion is a lack of academic advising. Effective academic advising systems must fulfill its user’s needs and provide a positive user experience (UX), which allows users to successfully and effectively fulfill their goals. This study used quantitative and qualitative approaches to evaluate an electronic advising system (e-Advisor) used by the Public Authority for Applied Education and Training (PAAET). Survey data from 1,095 PAAET students were analyzed to determine students' perceptions and evaluate their experience using e-Adviser. The findings indicated that students were aware of the features and advantages of e-Advisor. Overall, the participants had a moderately positive impression of e-Advisor’s UX. The system’s attractiveness, efficiency, and perspicuity were rated slightly higher than its dependability, stimulation, and novelty. Moreover, female students’ perceptions of e-Advisors UX were significantly more favorable than their male counterparts.
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来源期刊
CiteScore
1.70
自引率
0.00%
发文量
39
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