以市场营销为调节变量研究企业社会责任对企业声誉的影响

IF 1.1 Q4 BUSINESS International Journal of Online Marketing Pub Date : 2016-06-01 DOI:10.5455/IJOMR.207243
Amro Alzghoul, Hamzah Elrehail, Prof.Dr. Serdar Saydam, S. Alnajdawi, Kayed Al'Ararah
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引用次数: 6

摘要

声誉对每个商业组织都起着至关重要的作用。没有良好的声誉,成功是有限的,组织的长期未来是有疑问的。企业社会责任(corporate social responsibility, CSR)通过企业社会责任活动受到组织的重视,成为当今组织关注的重要问题。本文探讨了企业社会责任和市场营销对企业声誉的影响;同时也确认了企业社会责任在企业社会责任建设中的作用。本研究的方法是采用李克特五选项问卷法来获取个人反馈。我们选取了93个样本,从公司的不同管理层和其他方面收集数据;共收到86份问卷。研究问卷包含27个问题,涉及企业社会责任模型、市场营销和企业社会责任三个维度,研究发现市场营销和企业社会责任对企业社会责任的提升起着关键作用;企业社会责任与企业社会责任之间存在显著的正相关关系,企业社会责任越高,企业社会责任的保留和强化程度越高。此外,当组织提高声誉时,这可以让他们实现长期的商业成功和目标,反之亦然。没有具体的方法使企业社会责任对每个组织的声誉做出贡献;每个国家和文化的运作方式都不一样。企业社会责任对企业社会责任有积极的影响,企业社会责任是企业制定战略时必须考虑的问题。
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The impact of corporate social responsibility on corporate reputation using Marketing as Moderate variable
Reputation has critical role for each business organization. Without a good reputation, success is limited and the organization's long-term future is in doubt. Today organization is changing into very important issue, corporate social responsibility (CSR) being respectable by organizations through CSR activities. In this paper, the impact of CSR and marketing on corporate reputation (CR) was explored; also the role of CSR in CR building is confirmed. The methodology of this study we use a questionnaire by using Likert five-options to obtain individuals feedback. We regard 93 samples to collect data from different management level and other stuff from the companies; we received 86 questionnaires in total. The study questionnaire includes 27 queries concerning the three dimensions of the model CSR, Marketing and CR. The study finding show that marketing and CSR are playing critical role in enhance CR; also there is a significant positive relation between CSR and CR. Organizations which are more socially responsible have better retain and enhance to them CRs. Furthermore, when organizations improve reputation this can let them reach business success and goals in the long-term and vice versa. There is no specific method to make CSR contribute to reputation due to each organization; each country and each culture are operating differently. CSR have a positive impact on CR, for that CSR has to be considering while formulating organization strategy.
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