Quality Management Journal

186

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Nurses perception of a hospital’s process improvement on patient satisfaction

Pub Date : 2024-03-21 DOI: 10.1080/10686967.2024.2317473 Yunsik Choi, L. Fredendall, Aleda Roth, Anne Musitano, Rosanna Harding

Achieving sustainable excellence: A theoretical comparison of established quality awards

Pub Date : 2024-03-15 DOI: 10.1080/10686967.2024.2317482 Ying Cao, Xianghui Peng, Victor Prybutok

Integrated management systems: Barrier assessment through Grey Incidence Analysis and contributions to quality management

Pub Date : 2024-03-15 DOI: 10.1080/10686967.2024.2317474 Gilberto Cassoli de Oliveira Júnior, T. Sigahi, I. Rampasso, Lucas Gabriel Zanon, Jefferson de Souza Pinto, Walter Leal Filho, G. H. S. M. Moraes, Jiju Antony, R. Anholon

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