The TQM Journal

Assessing Industry 4.0 implementation maturity in manufacturing MSMEs – a graph theory and matrix-based approach

Pub Date : 2024-08-09 DOI: 10.1108/tqm-03-2024-0128 Pulok Ranjan Mohanta, Biswajit Mahanty

Assessing Lean Six Sigma and quality performance improvement in Italian public healthcare organizations: a validated scale

Pub Date : 2024-08-08 DOI: 10.1108/tqm-10-2023-0350 A. Rosa, Nicola Capolupo, Emilia Romeo, Olivia McDermott, Jiju Antony, M. Sony, S. Bhat

Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores

Pub Date : 2024-07-24 DOI: 10.1108/tqm-01-2024-0027 Andre Albuquerque, C. Becerra, Fagner José Coutinho de Melo, Denise Dumke de Medeiros