{"title":"Videoconferencing Applications for Training Professionals on Nonverbal Communication in Online Clinical Consultations.","authors":"Rasmus Kyyhkynen, Laura-Maria Peltonen, Jouni Smed","doi":"10.4258/hir.2023.29.4.394","DOIUrl":null,"url":null,"abstract":"<p><strong>Objectives: </strong>The use of videoconferencing technologies for clinician-patient online consultations has become increasingly popular. Training on online communication competence through a videoconferencing application that integrates nonverbal communication detection with feedback is one way to prepare future clinicians to conduct effective online consultations. This case report describes and evaluates two such applications designed for healthcare professionals and students in healthcare-related fields.</p><p><strong>Methods: </strong>We conducted a literature review using five databases, including the Web of Science, Scopus, PubMed, ACM, IEEE, and CINAHL in the spring of 2022.</p><p><strong>Results: </strong>We identified seven studies on two applications, ReflectLive and EQClinic. These studies were conducted by two research groups from the USA and Australia and were published between 2016 and 2020. Both detected nonverbal communication from video and audio and provided computer-generated feedback on users' nonverbal communication. The studies evaluated usability, effectiveness in learning communication skills, and changes in the users' awareness of their nonverbal communication. The developed applications were deemed feasible. However, the feedback given by the applications needs improvement to be more beneficial to the user. The applications were primarily evaluated with medical students, with limited or no attention given to questions regarding ethics, information security, privacy, sustainability, and costs.</p><p><strong>Conclusions: </strong>Current research on videoconferencing systems for training online consultation skills is very limited. Future research is needed to develop more user-centered solutions, focusing on a multidisciplinary group of students and professionals, and to explore the implications of these technologies from a broader perspective, including ethics, information security, privacy, sustainability, and costs.</p>","PeriodicalId":12947,"journal":{"name":"Healthcare Informatics Research","volume":null,"pages":null},"PeriodicalIF":2.3000,"publicationDate":"2023-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10651405/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Healthcare Informatics Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4258/hir.2023.29.4.394","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2023/10/31 0:00:00","PubModel":"Epub","JCR":"Q3","JCRName":"MEDICAL INFORMATICS","Score":null,"Total":0}
引用次数: 0
Abstract
Objectives: The use of videoconferencing technologies for clinician-patient online consultations has become increasingly popular. Training on online communication competence through a videoconferencing application that integrates nonverbal communication detection with feedback is one way to prepare future clinicians to conduct effective online consultations. This case report describes and evaluates two such applications designed for healthcare professionals and students in healthcare-related fields.
Methods: We conducted a literature review using five databases, including the Web of Science, Scopus, PubMed, ACM, IEEE, and CINAHL in the spring of 2022.
Results: We identified seven studies on two applications, ReflectLive and EQClinic. These studies were conducted by two research groups from the USA and Australia and were published between 2016 and 2020. Both detected nonverbal communication from video and audio and provided computer-generated feedback on users' nonverbal communication. The studies evaluated usability, effectiveness in learning communication skills, and changes in the users' awareness of their nonverbal communication. The developed applications were deemed feasible. However, the feedback given by the applications needs improvement to be more beneficial to the user. The applications were primarily evaluated with medical students, with limited or no attention given to questions regarding ethics, information security, privacy, sustainability, and costs.
Conclusions: Current research on videoconferencing systems for training online consultation skills is very limited. Future research is needed to develop more user-centered solutions, focusing on a multidisciplinary group of students and professionals, and to explore the implications of these technologies from a broader perspective, including ethics, information security, privacy, sustainability, and costs.
目的:使用视频会议技术进行临床-患者在线咨询已经变得越来越流行。通过视频会议应用程序对在线沟通能力进行培训,该应用程序将非语言沟通检测与反馈相结合,是培养未来临床医生进行有效在线咨询的一种方法。本案例报告描述并评估了为医疗保健专业人员和医疗保健相关领域的学生设计的两个此类应用程序。方法:我们于2022年春季使用Web of Science、Scopus、PubMed、ACM、IEEE和CINAHL等5个数据库进行文献综述。结果:我们对ReflectLive和EQClinic两种应用程序进行了7项研究。这些研究由来自美国和澳大利亚的两个研究小组进行,并于2016年至2020年期间发表。两者都能从视频和音频中检测非语言交际,并对用户的非语言交际提供计算机生成的反馈。这些研究评估了可用性、学习沟通技巧的有效性以及用户对其非语言沟通意识的变化。开发的应用程序被认为是可行的。但是,应用程序给出的反馈需要改进,以便对用户更有利。这些申请主要由医学生进行评估,很少或根本没有考虑道德、信息安全、隐私、可持续性和成本等问题。结论:目前对培训在线咨询技能的视频会议系统的研究非常有限。未来的研究需要开发更多以用户为中心的解决方案,关注多学科的学生和专业人员,并从更广泛的角度探索这些技术的影响,包括伦理、信息安全、隐私、可持续性和成本。