Use of Selected Tools of Quality Improvement in a Company Producing Parts for the Automotive Industry – Case Study

Abstract

Abstract. The article is a case study on the use of selected quality management tools in a company from the automotive industry for the purpose of improving the basic production process carried - the assembly process. Quality tools such as Pareto-Lorenz diagram, Ishikawa diagram, and 5WHY method were used. The analyses carried out with the use of quality tools made it possible to identify non-conformities that most often occurred during the assembly process of the tested products, indicate the causes of these non-conformities, and develop suggestions for improvement. The most frequently found non-compliance of products was the disconnection of an element during assembly, due to damage to materials in the warehouse. The root cause turned out to be the lack of control of the state of materials available in the warehouse according to the control plans in force at the plant. The need to introduce changes in the organization of warehouse work, in particular, to increase supervision over the control of the condition of materials and to introduce 100% control of products manufactured in the plant, was indicated as improvement measures.