An insight into challenges of international and multicultural knowledge transfers within ict industry

Abstract

The paper analyses some of the critical knowledge management business factors and challenges in research and development centers within the ICT industry. In today's highly competitive world, knowledge has become the dominant source of competitive advantage. The paper stresses the importance of knowledge management for a long-term success of an organization. Furthermore, it elaborates on the critical importance of knowledge transfer and knowledge sharing culture. The challenges of international and multicultural knowledge transfers are presented and analyzed. The authors propose some basic principles for management and measurement of such knowledge transfers and corresponding transfer projects are proposed. The analysis is performed on the examples of ICT Ericsson research and development centers in Croatia and Ireland.