Towards a framework for technology design based on ecosystem processes in slum communities

Abstract

This study aims at defining a framework for collecting and providing real-time information from/to underserved end-users on a real-time basis through learning healthcare systems. We start by capturing information about the day-to-day life of the target population from one family, classified under seven categories according to defined ecosystem processes, namely housing, nutrition, healthcare, job, education, finance, and communication. The ecosystem in this study is a slum community in Ahmadabad, India. Key factors defining the complex life of slum dwellers are identified and verified through surveys of sample families. We then interconnect all processes and underlying factors with business process models, and draw recommendations for user-centric technology designs.