Pathology of Organizations Currently Implementing ITIL in Developing Countries

Abstract

IT service management has become both more sophisticated and more critical to the business. we are now in an era in which an IT failure or error can interrupt critical business processes, severely damages a corporation 's image, affects the bottom line, and even impacts a company 's stock valuation. As far as organizations become more reliant on technology, the need for reliable, well managed services continues to increase. With this increased demand on IT performance, IT needs a well-defined process to ensure that IT operations are maintained at optimal levels. In this paper, we aim to scrutinize a few critical factors which may put the successful deployment of ITIL in risk for a few Iranian entities as a sample of developing countries.