ANALISIS KEPUASAN PASIEN BPJS TERHADAP PELAYANAN KEPERAWATAN: STUDI KASUS DI RSUD. SYEKH YUSUF KABUPATEN GOWA

Liliskarlina Liliskarlina, A. Mulyana, D. Ekawaty
{"title":"ANALISIS KEPUASAN PASIEN BPJS TERHADAP PELAYANAN KEPERAWATAN: STUDI KASUS DI RSUD. SYEKH YUSUF KABUPATEN GOWA","authors":"Liliskarlina Liliskarlina, A. Mulyana, D. Ekawaty","doi":"10.24252/JOIN.V4I1.7504","DOIUrl":null,"url":null,"abstract":"Nursing as an integral part of health services is an implication of nurses 'responsibility in serving patients' needs for 24 hours. The complexity of fulfilling the client's basic needs as the goal of nurse interaction with the client requires the nurse as the provider of nursing care to maximize their professionalism, including for the patients, user of BPJS Health. This study was conducted qualitatively with a phenomenological approach to understand the meaning of the experience of patients with BPJS on nursing services in Syekh Yusuf Hospital , Gowa Regency. The process of collecting data is done through in-depth interviews, document searches, and field observations. The results of this study was identified by 3 (three) themes, namely: Expect more caring and communicative nurse attitudes; caring attitude of nurses can make comfort and feeling heal faster; and Satisfied with the appropriate maintenance costs. This study recommends that further research can examine the cultural competence of nurses in hospitals. And to the nursing management at the Hospital , they can conduct a cultural awareness workshop to increase the cultural competence of nurses. Keywords: Caring; Nursing Care; Satisfaction ; Social Insurance Administration Organization","PeriodicalId":134822,"journal":{"name":"Journal of Islamic Nursing","volume":"131 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Islamic Nursing","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.24252/JOIN.V4I1.7504","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0

Abstract

Nursing as an integral part of health services is an implication of nurses 'responsibility in serving patients' needs for 24 hours. The complexity of fulfilling the client's basic needs as the goal of nurse interaction with the client requires the nurse as the provider of nursing care to maximize their professionalism, including for the patients, user of BPJS Health. This study was conducted qualitatively with a phenomenological approach to understand the meaning of the experience of patients with BPJS on nursing services in Syekh Yusuf Hospital , Gowa Regency. The process of collecting data is done through in-depth interviews, document searches, and field observations. The results of this study was identified by 3 (three) themes, namely: Expect more caring and communicative nurse attitudes; caring attitude of nurses can make comfort and feeling heal faster; and Satisfied with the appropriate maintenance costs. This study recommends that further research can examine the cultural competence of nurses in hospitals. And to the nursing management at the Hospital , they can conduct a cultural awareness workshop to increase the cultural competence of nurses. Keywords: Caring; Nursing Care; Satisfaction ; Social Insurance Administration Organization
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
BPJS患者对护理服务满意度的分析:RSUD病例研究。古瓦县优素福酋长
护理作为卫生服务的一个组成部分,意味着护士有责任24小时满足病人的需要。护士与客户互动的目标是满足客户的基本需求,这一复杂性要求护士作为护理的提供者,最大限度地发挥他们的专业精神,包括对患者,BPJS Health的用户。本研究采用现象学方法进行定性研究,以了解戈瓦县谢赫·优素福医院BPJS患者在护理服务中的体验意义。收集数据的过程是通过深度访谈、文件检索和实地观察来完成的。本研究的结果由3(3)个主题确定,即:期望更多的关怀和沟通的护士态度;护士的关怀态度能使舒适感和感觉愈合得更快;并对适当的维修费用感到满意。本研究建议进一步研究医院护士的文化能力。对于医院的护理管理,可以举办文化意识研讨会,提高护士的文化能力。关键词:关怀;护理;满意度;社会保险行政管理机构
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 去求助
来源期刊
自引率
0.00%
发文量
0
期刊最新文献
DESCRIPTION OF THE USE OF CHRONIC WOUND DRESSINGS BASED ON WOUND CHARACTERISTICS PROFILING THE TOTAL NUMBER OF BACTERIA IN THE DIGESTIVE TRACT OF CHILDREN WITH STUNTING CONDITIONS THE EFFECTIVENESS OF THE COMBINATION OF DEMONSTRATION AND ROLE-PLAY METHODS TO IMPROVE KNOWLEDGE ABOUT CHOKING MANAGEMENT CORRELATION OF STRESS LEVEL WITH HYPERTENSION IN THE ELDERLY THE EFFECTIVENESS OF ISLAMIC MUSIC THERAPY ON LANGUAGE ABILITY IN AUTISTIC CHILDREN AGED 6-11 YEARS
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1