Leandro Collares, Chris Matthews, Justin Cappos, Y. Coady, R. McGeer
{"title":"Et (smart) phone home!","authors":"Leandro Collares, Chris Matthews, Justin Cappos, Y. Coady, R. McGeer","doi":"10.1145/2095050.2095098","DOIUrl":null,"url":null,"abstract":"Most home users are not able to troubleshoot advanced network issues themselves. Hours on the phone with an ISP's customer representative is a common way to solve this problem. With the advent of mobile devices with both Wi-Fi and cellular radios, troubleshooters at the ISP have a new back-door into a malfunctioning residential network. However, placing full trust in an ISP is a poor choice for a home user. In this paper we present Extra Technician (ET), a system designed to provide ISPs and others with an environment to troubleshoot home networking in a remote, safe and flexible manner.","PeriodicalId":143880,"journal":{"name":"SPLASH Workshops","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2011-10-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"SPLASH Workshops","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2095050.2095098","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 7
Abstract
Most home users are not able to troubleshoot advanced network issues themselves. Hours on the phone with an ISP's customer representative is a common way to solve this problem. With the advent of mobile devices with both Wi-Fi and cellular radios, troubleshooters at the ISP have a new back-door into a malfunctioning residential network. However, placing full trust in an ISP is a poor choice for a home user. In this paper we present Extra Technician (ET), a system designed to provide ISPs and others with an environment to troubleshoot home networking in a remote, safe and flexible manner.
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