{"title":"Harnessing communications in a packaged software community","authors":"H. Wu","doi":"10.1109/IPCC.2008.4610245","DOIUrl":null,"url":null,"abstract":"This paper talks about how a Web 2.0 system helps an open source ERP (enterprise resource planning) software company utilizes its internal and external communications towards an economic advantage. Using the system the company harnesses the communications with its users, customers and implementation partners to lower software development, product support and implementation costs. The system and the experience learned can be utilized by other software companies and knowledge communities.","PeriodicalId":131068,"journal":{"name":"2008 IEEE International Professional Communication Conference","volume":"58 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-07-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2008 IEEE International Professional Communication Conference","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IPCC.2008.4610245","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
This paper talks about how a Web 2.0 system helps an open source ERP (enterprise resource planning) software company utilizes its internal and external communications towards an economic advantage. Using the system the company harnesses the communications with its users, customers and implementation partners to lower software development, product support and implementation costs. The system and the experience learned can be utilized by other software companies and knowledge communities.
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