Supporting Interorganizational Relationships Management

Bruna Diirr, Claudia Cappelli, Douglas Oliveira, Gleison Santos, J. Borges
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引用次数: 1

Abstract

Context: Interorganizational relationships have been an option for organizations to remain competitive. They allow resource sharing and collaboration to handle opportunities better. Problem: However, involved organizations may have distinct characteristics, which increase conflicts, influence their alignment, and even lead to interorganizational relationship failure. Solution: To handle such an issue, we outline FIRM, a framework for interorganizational relationships management. IS Theory: A socio-technical theory, which interrelates people-organizations-technology, was adopted for understanding interorganizational relationships and developing FIRM. Method: FIRM was used in a case study of a governmental interorganizational relationship to understand this partnership characteristics/dynamic/issues, besides evaluating FIRM’s potential to systematize interorganizational relationships management. It has a descriptive nature, and we adopted a qualitative approach for results analysis. Summary of Results: Results indicate that FIRM adheres to the depicted partnership reality, helps teams during interorganizational relationships management, and minimizes faced issues since all steps/ associated activities were identified or could be practiced to a greater/lesser degree. Contributions and Impact in the IS area: FIRM benefits interorganizational relationships management since it assists involved parties to become more integrated, prepared to interoperate processes/information, and achieve mutual goals. Moreover, a clear understanding of interorganizational relationships’ social perspective allows proposing technologies that support associated needs, work, and collaboration.
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支持组织间关系管理
背景:组织间关系已经成为组织保持竞争力的一种选择。它们允许资源共享和协作以更好地处理机会。问题:然而,所涉及的组织可能具有不同的特征,这增加了冲突,影响了他们的一致性,甚至导致组织间关系失败。解决方案:为了处理这样的问题,我们概述了FIRM,一个组织间关系管理的框架。IS理论:一种社会技术理论,它将人-组织-技术联系在一起,被用来理解组织间关系和发展FIRM。方法:FIRM被用于政府间组织关系的案例研究,以了解这种伙伴关系的特征/动态/问题,以及评估FIRM系统化组织间关系管理的潜力。它具有描述性,我们采用定性方法进行结果分析。结果总结:结果表明FIRM坚持所描述的伙伴关系现实,在组织间关系管理期间帮助团队,并最大限度地减少所面临的问题,因为所有步骤/相关活动都被确定或可以在更大/更小的程度上进行实践。在信息系统领域的贡献和影响:公司有利于组织间关系管理,因为它帮助相关各方变得更加集成,准备互操作流程/信息,并实现共同目标。此外,对组织间关系的社会视角的清晰理解允许提出支持相关需求、工作和协作的技术。
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