Robust designs for logistics service providers: a case study

Abstract

This paper presents the results of a case study about robustness in supply chain management, conducted with an international transport logistics provider for valuable goods. In general, transport logistics providers for valuable goods have to be more robust by nature and depend of continuous engineering of its performances. Robustness can be seen as an umbrella term which consists of a subset of business concepts and tools. These concepts and tools interdepend on each other. Their aim is to control and monitor performance indicators, keep defined quality, detect risks and threats in and out of the organization, etc.