An Empirical Study on Users' Online Payment Behavior of Tourism Website

Cong Yin, L. Shi
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引用次数: 4

Abstract

Nowadays, users' demands for tourism consumption continue to upgrade, more and more consumers complete the reservation of air tickets and hotels through online payment. Referring to previous researches, this paper established the users' online payment behavior intention model based on Unified Theory of Acceptance and Use of Technology (UTAUT) and put forward corresponding hypotheses. Then we adopt correlation analysis to investigate the factors affecting users' satisfaction and continuance intention of purchasing tourism products and services via online payment, which include perceived security, performance expectancy, convenient conditions, trust and so on. Then we further determine the extent to which each factor plays a role by multiple linear regression analysis.
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旅游网站用户在线支付行为实证研究
如今,用户对旅游消费的需求不断升级,越来越多的消费者通过网上支付完成机票和酒店的预订。本文在参考前人研究的基础上,基于统一技术接受与使用理论(UTAUT)建立了用户在线支付行为意愿模型,并提出了相应的假设。然后采用相关分析的方法,研究影响用户在线支付购买旅游产品和服务的满意度和持续意愿的因素,包括感知安全性、性能期望、便利条件、信任等。然后通过多元线性回归分析进一步确定各因素的作用程度。
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