{"title":"Assessment of the Factors Affecting People's Satisfaction towards the Service Quality of Phutthamonthon Police Station, Nakhon Pathom Province","authors":"Bhuk Kiranantawat","doi":"10.1145/3345120.3345187","DOIUrl":null,"url":null,"abstract":"The study was conducted to analyze the factors that have an effect on the people's satisfaction towards the service quality of Phutthamonthon police station in Nakhon Prathom. The attitudes towards the services are investigated. 380 participants were randomly selected from the local population in Putthamonthon district to answer the questionnaire. A 5-point Likert scale rating was employed to assess the factors. Statistical methods were used to analyze the data. 4 factors were assessed which were personnel, management, public relations and facilities. The result showed people using the services at the police station were generally satisfied with the service quality.","PeriodicalId":187197,"journal":{"name":"Proceedings of the 3rd International Conference on Education and Multimedia Technology","volume":"261 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-07-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 3rd International Conference on Education and Multimedia Technology","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/3345120.3345187","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
The study was conducted to analyze the factors that have an effect on the people's satisfaction towards the service quality of Phutthamonthon police station in Nakhon Prathom. The attitudes towards the services are investigated. 380 participants were randomly selected from the local population in Putthamonthon district to answer the questionnaire. A 5-point Likert scale rating was employed to assess the factors. Statistical methods were used to analyze the data. 4 factors were assessed which were personnel, management, public relations and facilities. The result showed people using the services at the police station were generally satisfied with the service quality.
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