Research on evaluation of service quality about distribution centre for electronic commerce

Abstract

with the rapid development of electronic commerce, logistics distribution which restricts the development of electronic commerce draws great attention from company and society. In the logistics distribution system, services quality of logistics distribution center in improving the service of logistics management enterprise, reducing costs and enhancing core competitiveness, plays an important role. Thus, in-depth study of the e-business environment and characteristics of the new logistics distribution center operation type basis, we created the evaluation index of service quality about logistics distribution center for an e-commerce environment, and proceed to create their own customers and logistics enterprises increasing economic efficiency. When carry on the service quality of the distribution center for the electronic commerce, we should consult and refer to each correlation expert opinion and the suggestion carries on the qualitative choice. Therefore, the present paper uses the fuzzy evaluation method to determine the service quality of the distribution center.