Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174983
Lv Xiaoping, W. Hai
In the area of E-Commerce in China, the initial trust of consumers in business has become the bottleneck to restrict the development of China's internet shopping. Based on conclusions of the past research related to the trust in e-business, this paper put forward the four major factors influencing the initial trust of consumers in C2C e-commerce, such as consumers' perception of the network system, C2C platform perceptual factors, the initial impression of the business and business-to-consumer service commitment, which have been verified through empirical research method. The conclusions of the study will have a positive reference value to promote the development of China's C2C e-commerce.
{"title":"An research on the influencing factors of initial trust in C2C e-commerce","authors":"Lv Xiaoping, W. Hai","doi":"10.1109/ICSSSM.2009.5174983","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174983","url":null,"abstract":"In the area of E-Commerce in China, the initial trust of consumers in business has become the bottleneck to restrict the development of China's internet shopping. Based on conclusions of the past research related to the trust in e-business, this paper put forward the four major factors influencing the initial trust of consumers in C2C e-commerce, such as consumers' perception of the network system, C2C platform perceptual factors, the initial impression of the business and business-to-consumer service commitment, which have been verified through empirical research method. The conclusions of the study will have a positive reference value to promote the development of China's C2C e-commerce.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123066710","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174981
Yuanlue Fu, Jianxi Fu
The cost synergy management of supply chain cluster is one new topic which integrates three fields: cost management, firm network theory, IT application, and develops one of the most important tools about how to apply multi-agent intelligent to the improvement of the competence in creating wealth for firm shareholders and market competitive capacity. This study has two objectives: one is to develop the member multi-agent and network coordinating agent; the other one is to construct the framework model of cost synergy management in firm network based on the application of multi-agent. More specifically, this paper develops the synergic management of the product design, and synergic utilization and management of intellectual assets), in order to improve the competitive capacity and to solve some current problems in the cost management of Supply Chain Cluster.
{"title":"Supply chain cluster cost synergy management using a multi-agent intelligent system","authors":"Yuanlue Fu, Jianxi Fu","doi":"10.1109/ICSSSM.2009.5174981","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174981","url":null,"abstract":"The cost synergy management of supply chain cluster is one new topic which integrates three fields: cost management, firm network theory, IT application, and develops one of the most important tools about how to apply multi-agent intelligent to the improvement of the competence in creating wealth for firm shareholders and market competitive capacity. This study has two objectives: one is to develop the member multi-agent and network coordinating agent; the other one is to construct the framework model of cost synergy management in firm network based on the application of multi-agent. More specifically, this paper develops the synergic management of the product design, and synergic utilization and management of intellectual assets), in order to improve the competitive capacity and to solve some current problems in the cost management of Supply Chain Cluster.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116770384","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5175014
Yifan Dou, Yongbo Xiao, Jian Chen
2-sideness has been a hot topic since early this century in economic and management issues. Network effects and platform competitions are major characteristics of the 2-sided market. This paper analyses an asymmetric duopoly game with network effects in 2-sided markets. We present a 2-platform-2-provider game, in which only one of the platforms is making the pricing decision in the first stage. Both of the indirect and direct networks effects (INE & DNE) are considered in our model. We derive the equilibrium of this Platform Stackelberg Game (PSG) and also give a series of analysis. One of the important conclusions is that joint optimality hardly exists when DNE is not considered. A group of numerical test is also provided on sensitivity of each player's strategy.
{"title":"Asymmetric pricing game in two-sided platforms","authors":"Yifan Dou, Yongbo Xiao, Jian Chen","doi":"10.1109/ICSSSM.2009.5175014","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5175014","url":null,"abstract":"2-sideness has been a hot topic since early this century in economic and management issues. Network effects and platform competitions are major characteristics of the 2-sided market. This paper analyses an asymmetric duopoly game with network effects in 2-sided markets. We present a 2-platform-2-provider game, in which only one of the platforms is making the pricing decision in the first stage. Both of the indirect and direct networks effects (INE & DNE) are considered in our model. We derive the equilibrium of this Platform Stackelberg Game (PSG) and also give a series of analysis. One of the important conclusions is that joint optimality hardly exists when DNE is not considered. A group of numerical test is also provided on sensitivity of each player's strategy.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117057190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174948
Wentian Dai, Yingchun Song
On the base recognizing of knowledge management characteristics of the Knowledge Intensive Based Services (KIBS), the paper discusses the knowledge management two-dimensional structure of the KIBS. The finding suggests the knowledge management of the KIBS has the synthesized attributes combination of human resources and technology. It is distinct from the knowledge management of manufacturing enterprises and general services. The study indicates that the knowledge management model of the KIBS can promote the sharing and interaction of the knowledge and improve the competition of the KIBS through codification mode and personalization mode.
{"title":"Research on the knowledge management model of knowledge-intensive based services","authors":"Wentian Dai, Yingchun Song","doi":"10.1109/ICSSSM.2009.5174948","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174948","url":null,"abstract":"On the base recognizing of knowledge management characteristics of the Knowledge Intensive Based Services (KIBS), the paper discusses the knowledge management two-dimensional structure of the KIBS. The finding suggests the knowledge management of the KIBS has the synthesized attributes combination of human resources and technology. It is distinct from the knowledge management of manufacturing enterprises and general services. The study indicates that the knowledge management model of the KIBS can promote the sharing and interaction of the knowledge and improve the competition of the KIBS through codification mode and personalization mode.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117240580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174954
Yewang Zhou, Yefu Zhou
At present, social cooperation of our country logistics enterprise is inevitable trend, M&A among enterprises become important route to realize logistics industry scale and promote competitiveness. The evaluation on target enterprise is a previous key link, it is primary problem of M&A decision, play a very important role to success or failure of the whole M&A. Seeing that problem that exist in the existing literature, the paper propose to utilize gray clustering carry on clustering to target enterprise at first, then use multi-objective decision-making with entropy value to select the best candidate enterprise as final goal enterprise.
{"title":"Study on the evaluation of target enterprise in M&A of logistics enterprise","authors":"Yewang Zhou, Yefu Zhou","doi":"10.1109/ICSSSM.2009.5174954","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174954","url":null,"abstract":"At present, social cooperation of our country logistics enterprise is inevitable trend, M&A among enterprises become important route to realize logistics industry scale and promote competitiveness. The evaluation on target enterprise is a previous key link, it is primary problem of M&A decision, play a very important role to success or failure of the whole M&A. Seeing that problem that exist in the existing literature, the paper propose to utilize gray clustering carry on clustering to target enterprise at first, then use multi-objective decision-making with entropy value to select the best candidate enterprise as final goal enterprise.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121103497","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174910
Caihong Zhu, G. Ji
In this paper, firstly, the support mechanism of emergency logistics including infrastructure support, unified command and network coordination, law guarantee, contingency plan and emergency transportation channel is analyzed. Secondly, The evaluating indexes are specified by introducing the salvable concept, the salvable degrees of the affected areas which determine the degrees of urgency of relief demands in the corresponding affected areas are evaluated with the extension technique, and then a two-objective optimization model with the goals of maximizing the time-varying fill rate of relief demand of the affected areas and minimizing the time-varying time length of relief distribution is developed in order to distribute relief to the identified affected area sets. Finally, a numerical example illustrates our conclusion.
{"title":"Emergency logistics and the distribution model for quick response to urgent relief demand","authors":"Caihong Zhu, G. Ji","doi":"10.1109/ICSSSM.2009.5174910","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174910","url":null,"abstract":"In this paper, firstly, the support mechanism of emergency logistics including infrastructure support, unified command and network coordination, law guarantee, contingency plan and emergency transportation channel is analyzed. Secondly, The evaluating indexes are specified by introducing the salvable concept, the salvable degrees of the affected areas which determine the degrees of urgency of relief demands in the corresponding affected areas are evaluated with the extension technique, and then a two-objective optimization model with the goals of maximizing the time-varying fill rate of relief demand of the affected areas and minimizing the time-varying time length of relief distribution is developed in order to distribute relief to the identified affected area sets. Finally, a numerical example illustrates our conclusion.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"115 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127128261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174849
Bai-Chen Xie, Jin-Xiang Wang
WTO regulations have deeply influenced Chinese custom reform and the progress of automotive industry. Compared with others, the special automobile industry is influenced more but attracts little attention. Many methods can be used to measure the efficiency of companies, among which DEA-based Malmquist productivity index is the one that can measure the productivity change over different periods. Furthermore, this paper studies productivity growth, pure technical efficiency, scale efficiency and allocative efficiency change of a sample of 9 special automobile enterprises which are all listed companies. The result indicates that the corporations gradually adapt to the tariff de-escalation policy, and their competitive abilities increase a lot. As well as the policy's influence, the custom reform not only make China reaches what WTO requires but also accelerates the corporations' development.
{"title":"DEA Malmquist productivity measure with an application to special automobile industry","authors":"Bai-Chen Xie, Jin-Xiang Wang","doi":"10.1109/ICSSSM.2009.5174849","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174849","url":null,"abstract":"WTO regulations have deeply influenced Chinese custom reform and the progress of automotive industry. Compared with others, the special automobile industry is influenced more but attracts little attention. Many methods can be used to measure the efficiency of companies, among which DEA-based Malmquist productivity index is the one that can measure the productivity change over different periods. Furthermore, this paper studies productivity growth, pure technical efficiency, scale efficiency and allocative efficiency change of a sample of 9 special automobile enterprises which are all listed companies. The result indicates that the corporations gradually adapt to the tariff de-escalation policy, and their competitive abilities increase a lot. As well as the policy's influence, the custom reform not only make China reaches what WTO requires but also accelerates the corporations' development.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125034752","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174858
Zhengchi Liu, M. Lai, Tao Zhou, Yang Zhou
Supply chain system is a dynamic network system with fuzzy edge, and how to assess the risks of this system has become the bottleneck of enterprises management. In the light of the influence diagram theory, this paper builds a risk assessment model of supply chain from the topology layer and function layer. The model graphically describes the elements of risk assessment process and takes into account both the uncontrollable and the controllable factors in the supply chain risk. This paper can provide help for the supply chain risk management in strategic and tactical decision-making.
{"title":"A supply chain risk assessment model based on multistage influence diagram","authors":"Zhengchi Liu, M. Lai, Tao Zhou, Yang Zhou","doi":"10.1109/ICSSSM.2009.5174858","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174858","url":null,"abstract":"Supply chain system is a dynamic network system with fuzzy edge, and how to assess the risks of this system has become the bottleneck of enterprises management. In the light of the influence diagram theory, this paper builds a risk assessment model of supply chain from the topology layer and function layer. The model graphically describes the elements of risk assessment process and takes into account both the uncontrollable and the controllable factors in the supply chain risk. This paper can provide help for the supply chain risk management in strategic and tactical decision-making.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123701425","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174945
Ching-Pin Lin, C. Hsieh
This paper studies a two-party supply chain in which a retailer orders a short-life-cycle product from a supplier. The supplier establishes a production plan using a market forecast and determines his wholesale price. And then the retailer decides the order quantities and sells the product to the customers and declares a quoted lead time L at the retail price p. When the selling period begins, demand may disrupt. To cope with such demand disruption, the supplier may alter his wholesale price, which in turn influences the retailer's order quantity, the quoted lead time and the retail price. Our objective is to explore supply chain coordination via quantity discount in the presence of demand change, and to derive conditions under which the supply chain is coordinated to achieve maximum profit. A numerical example is given that illustrates the supply chain members' decisions in the absence and in the presence of demand change.
{"title":"Lead time decisions under lead-time sensitive demand with demand disruptions","authors":"Ching-Pin Lin, C. Hsieh","doi":"10.1109/ICSSSM.2009.5174945","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174945","url":null,"abstract":"This paper studies a two-party supply chain in which a retailer orders a short-life-cycle product from a supplier. The supplier establishes a production plan using a market forecast and determines his wholesale price. And then the retailer decides the order quantities and sells the product to the customers and declares a quoted lead time L at the retail price p. When the selling period begins, demand may disrupt. To cope with such demand disruption, the supplier may alter his wholesale price, which in turn influences the retailer's order quantity, the quoted lead time and the retail price. Our objective is to explore supply chain coordination via quantity discount in the presence of demand change, and to derive conditions under which the supply chain is coordinated to achieve maximum profit. A numerical example is given that illustrates the supply chain members' decisions in the absence and in the presence of demand change.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"16 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114041932","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2009-06-08DOI: 10.1109/ICSSSM.2009.5174919
Liu Mingxia
The paper tests the effects of inflow FDI on the development of service industry and explores the mechanisms that FDI impacts economic growth of service industry, especially the role of spillover effect of industrial sector on service industry in the impact mechanisms, using the actual data from 1983 to 2007. The regression results show that FDI has no significant impact on economic development of service industry, but it exerts the indirect influence on economic growth of service industry through industrial spillover effect and impacting on labor input.
{"title":"Empirical analysis on the effects and mechanisms of FDI on development of China's service industry","authors":"Liu Mingxia","doi":"10.1109/ICSSSM.2009.5174919","DOIUrl":"https://doi.org/10.1109/ICSSSM.2009.5174919","url":null,"abstract":"The paper tests the effects of inflow FDI on the development of service industry and explores the mechanisms that FDI impacts economic growth of service industry, especially the role of spillover effect of industrial sector on service industry in the impact mechanisms, using the actual data from 1983 to 2007. The regression results show that FDI has no significant impact on economic development of service industry, but it exerts the indirect influence on economic growth of service industry through industrial spillover effect and impacting on labor input.","PeriodicalId":287881,"journal":{"name":"2009 6th International Conference on Service Systems and Service Management","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114255763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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