Internal Control Implementation in The Revenue Cycle – A Case Study an Online Transportation Company

Abstract

Internal control is a critical element in the business cycle, especially when it comes to sales and cash receipt cycle which is core of business in the company. The research focuses on service industry in Indonesia i.e., Gojek Indonesia, PT. Gojek Indonesia, PT is an online private transportation company which has eleven variety of unit businesses. However, the study focuses on two-unit business e.g., Go Ride and Go Send. The purpose of the study is to identify the internal control implemented towards sales and cash receipt and how it affected to the performance of revenue cycle department. The study finds that there is internal control implementation in the revenue cycle in the company. The study uses COSO framework as a measurement tools to control revenue cycle. In addition, the company implements internal control based on COSO framework towards revenue cycle, and effect to the performance of revenue cycle department. Although, the company implement the internal control, some procedures regarding standard operation procedure on sales and cash receipt cycle need to be improved, in addition, the documentations and administration which relate to the revenue cycle.