Reforming the public sector in Slovenia case of Ministry of education, science and sport

Abstract

E-government, as a segment of e-economy, has attained much interest in order to improve communications and level of services between governments and citizens. It is clear that successful e-government implementation requires not only introduction of modern information technology, but also business renovation, business process reengineering and e-business strategy. The main goal of the paper is to present the characteristics of business renovation efforts and readiness for e-government in Slovenia. The case of business renovation project in one of the Slovene Ministries, where the process modelling, analysis and simulation were extensively used is shown. The simulation modelling proved useful since it shows the process as a whole, drawbacks of the existing process, bottlenecks in the process execution, provides critical insight into process execution etc. The results of the business renovation show in reduced execution times, organizational changes, simplified business processes which represent a good foundation for informatization as a next step towards e-government