{"title":"Case study of unforeseen negative impacts of a TQM program","authors":"B. Moore","doi":"10.1109/IEMC.1994.379949","DOIUrl":null,"url":null,"abstract":"Presented is a case study of some of the adverse impacts of formalization of a total quality management (TQM) program in a medium sized business. A brief description of the company culture before and after implementation of the TQM program is provided. The informal quality processes and employee attitudes are characterized followed by a depiction of the TQM formalization efforts and its impacts: both positive and negative. Since the negative results outweighed the positive in this example, the company shall be referred to as Company Z.<<ETX>>","PeriodicalId":200747,"journal":{"name":"Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94","volume":"8 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1994-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of 1994 IEEE International Engineering Management Conference - IEMC '94","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IEMC.1994.379949","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
Presented is a case study of some of the adverse impacts of formalization of a total quality management (TQM) program in a medium sized business. A brief description of the company culture before and after implementation of the TQM program is provided. The informal quality processes and employee attitudes are characterized followed by a depiction of the TQM formalization efforts and its impacts: both positive and negative. Since the negative results outweighed the positive in this example, the company shall be referred to as Company Z.<>
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