IT outsourcing success: A dynamic capability-based model

IF 8.7 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS Journal of Strategic Information Systems Pub Date : 2020-03-01 DOI:10.1016/j.jsis.2020.101599

Forough Karimi-Alaghehband, Suzanne Rivard

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引用次数: 28

Abstract

This study proposes and tests a model of information technology outsourcing (ITO) capabilities as antecedents of ITO success. Building on the dynamic capabilities perspective (DCP), the model posits that ITO sensing, ITO seizing, and ITO orchestrating capabilities will influence ITO success by way of both successful reconfiguration of IT solutions and successful delivery of IT services. Building on extant ITO research, the model also hypothesizes that contract management capabilities and relationship management capabilities will influence ITO success via the successful delivery of IT services. Data from a cross-sectional survey of 152 large U.S.-based organizations in various industries were analyzed with PLS. The results support the hypothesis that successful reconfiguration mediates the effect of dynamic capabilities on ITO success. They partially support the hypothesis of successful delivery as mediator of the effect of dynamic capabilities on ITO success. The hypothesis of successful delivery as a mediator of the effect of relationship management capabilities and contract management capabilities on ITO success is supported only for relationship management capabilities. The study offers a theoretical anchoring for the conceptualization of ITO capabilities, which complements the rich and context-specific case-based literature of ITO capabilities and extends current research by adding to existing explanations of how ITO success is achieved.

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IT外包的成功:基于动态能力的模型

本研究提出并检验了信息技术外包(ITO)能力作为ITO成功的先决条件的模型。基于动态能力视角(DCP)，该模型假定ITO感知、ITO捕获和ITO编排能力将通过IT解决方案的成功重新配置和IT服务的成功交付来影响ITO的成功。在现有ITO研究的基础上，该模型还假设合同管理能力和关系管理能力将通过IT服务的成功交付影响ITO的成功。本文采用PLS对美国各行业152家大型组织的横断面调查数据进行了分析，结果支持了成功的重组可以调节动态能力对ITO成功的影响的假设。他们部分支持了成功交付是动态能力对ITO成功影响的中介的假设。成功交付作为关系管理能力和合同管理能力对ITO成功影响的中介的假设仅在关系管理能力下得到支持。该研究为ITO能力的概念化提供了理论基础，它补充了丰富的、特定于上下文的基于案例的ITO能力文献，并通过增加对ITO成功如何实现的现有解释来扩展当前的研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Strategic Information Systems 工程技术-计算机：信息系统

CiteScore

17.40

自引率

4.30%

发文量

审稿时长

>12 weeks

期刊介绍： The Journal of Strategic Information Systems focuses on the strategic management, business and organizational issues associated with the introduction and utilization of information systems, and considers these issues in a global context. The emphasis is on the incorporation of IT into organizations'' strategic thinking, strategy alignment, organizational arrangements and management of change issues.

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