Journal of Strategic Information Systems最新文献

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Welcome to the first issue of Volume 35 of the Journal of Strategic Information Systems 欢迎阅读《战略信息系统杂志》第35卷的第一期

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2026-01-24 DOI: 10.1016/j.jsis.2026.101956

Benoit Aubert , Rajiv Sabherwal

引用次数: 0

The Metaverse for everyone – Qualitative insights on virtual reality environments and the perception of inclusion in team collaboration 每个人的虚拟世界——对虚拟现实环境的定性见解和团队协作中的包容性感知

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2026-01-24 DOI: 10.1016/j.jsis.2026.101955

Tristan Gleich, Sofia Schöbel

Organizations face socio-technical challenges in developing an inclusive collaborative metaverse. Virtual rooms and avatar representations can unintentionally exclude users by reinforcing stereotypes, increasing cognitive load, or constraining participation, thereby undermining interaction quality, belonging, and authenticity as core components of perceived inclusion. Through qualitative analyses of 24 participants from eight VR teams, we identify five dimensions for inclusion: immersion, belonging, authenticity, emotions, and self-efficacy, and link them to three design perspectives: avatar representation, room design, and collaboration technology. This uncovers three socio-technical tension patterns: anonymity vs. authenticity, clarity vs. immersion, accessibility vs. functionality. Building on these tensions, we derive implications for design that are grounded in theories of social presence and belonging and translate into actionable design heuristics for Collaborative Metaverse systems.

Our tension-based framework drives research on inclusion in the Collaborative Metaverse. Strategically, it offers organizations concrete guidance on how to configure the Collaborative Metaverse to support inclusive participation and avoid design decisions that inadvertently exclude parts of the workforce.

组织在开发包容性协作的元宇宙时面临社会技术挑战。虚拟房间和虚拟形象可能会通过强化刻板印象、增加认知负荷或限制参与，无意中将用户排除在外，从而破坏交互质量、归属感和真实性，这些都是感知包容的核心组成部分。通过对来自8个VR团队的24名参与者的定性分析，我们确定了包容性的五个维度：沉浸感、归属感、真实性、情感和自我效能感，并将它们与三个设计视角联系起来：虚拟形象表现、房间设计和协作技术。这揭示了三种社会技术紧张模式：匿名vs.真实性，清晰vs.沉浸，可访问性vs.功能性。在这些紧张关系的基础上，我们得出了基于社会存在和归属感理论的设计含义，并将其转化为协作性元宇宙系统的可操作设计启发式。我们基于张力的框架推动了协作元宇宙中包容性的研究。从战略上讲，它为组织提供了具体的指导，说明如何配置Collaborative Metaverse以支持包容性参与，并避免无意中排除部分员工的设计决策。

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引用次数: 0

Are immersive platforms the future of work? The role of generative AI and DEI considerations 沉浸式平台是工作的未来吗？生成AI和DEI的作用

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-11-07 DOI: 10.1016/j.jsis.2025.101943

Marco Marabelli , Sue Newell , Manju Ahuja , Bob Galliers

Since 2021, immersive platforms have increasingly penetrated organizational settings for various strategic purposes, including zero-risk simulation; remote work; virtual meetings, and learning initiatives. While immersive technologies such as virtual, augmented and mixed reality are widely used in personal and social contexts – such as gaming; social interaction; fitness, and well-being – we first ask to what extent these platforms have truly become embedded in organizational life. Second, recognizing that these technologies are often susceptible to algorithmic bias and discrimination, we ask how immersive platforms can be strategically designed, developed and implemented with diversity, equity and inclusion (DEI) principles in mind – a question that reflects the focus of the call for papers for this special issue issued in late 2023. In this editorial introducing the special issue, we revisit the assumptions articulated in that call in light of the still limited diffusion of immersive platforms. At the same time, as generative AI increasingly emerges as a potential driver of future developments, we further consider its ethical and DEI implications when embedded in immersive platforms.

自2021年以来，沉浸式平台越来越多地渗透到各种战略目的的组织环境中，包括零风险模拟；远程工作;虚拟会议和学习计划。虽然虚拟现实、增强现实和混合现实等沉浸式技术被广泛应用于个人和社交环境，比如游戏；社会互动;健康和幸福——我们首先要问的是，这些平台在多大程度上真正融入了组织生活。其次，认识到这些技术往往容易受到算法偏见和歧视的影响，我们提出了一个问题，即如何在考虑多样性、公平和包容（DEI）原则的情况下战略性地设计、开发和实施沉浸式平台——这个问题反映了2023年底发行的本期特刊的论文征集重点。在这篇介绍特刊的社论中，鉴于沉浸式平台的传播仍然有限，我们重新审视了那次呼吁中阐述的假设。与此同时，随着生成式人工智能日益成为未来发展的潜在驱动力，我们进一步考虑其嵌入沉浸式平台时的伦理和DEI含义。

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引用次数: 0

When digital platforms enter informal sectors: work formalization and institutional change 当数字平台进入非正式部门：工作正规化和制度变革

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-10-31 DOI: 10.1016/j.jsis.2025.101941

Isam Faik , Michelle Gwee , Felix Ter Chian Tan , Carmen Leong , Fithra Faisal Hastiadi

Digital platforms are undermining long-standing formal institutions for the organization of work. However, when they enter informal sectors, they contribute to the opposite effect by increasing the formalization of work activities. In this study, we investigate this hitherto unexamined phenomenon by drawing on a case study of Gojek, one of the largest digital platforms in Southeast Asia. We identify three main mechanisms through which the platform transformed work in an informal transportation sector to make it amenable to integration into their platform model: codifying market interactions, standardizing work practices, and controlling ecosystem boundaries. We develop an understanding of the institutional changes that supported the platform-enabled formalization by noting the shifts in the sector’s dominant institutional logic from an informal market logic to a matchmaking logic, then to a service system logic. We discuss the implications of these institutional changes for the platform and the workers.

数字平台正在破坏长期存在的正式工作组织机构。然而，当他们进入非正规部门时，他们通过增加工作活动的正规化而产生相反的效果。在本研究中，我们通过借鉴东南亚最大的数字平台之一Gojek的案例研究来调查这一迄今为止未被研究过的现象。我们确定了三种主要机制，通过这些机制，平台改变了非正规交通部门的工作，使其能够融入他们的平台模型：编纂市场互动、标准化工作实践和控制生态系统边界。我们通过注意到行业主导的制度逻辑从非正式的市场逻辑到撮合逻辑，再到服务系统逻辑的转变，对支持平台化正规化的制度变化进行了理解。我们将讨论这些制度变化对平台和工人的影响。

引用次数: 0

A key to unlocking digital transformation: an empirical study of humble leadership 开启数字化转型的钥匙：谦逊领导力的实证研究

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-10-31 DOI: 10.1016/j.jsis.2025.101940

Gaoyong Li , Lu Liu , Kui Du , Ji-Ye Mao

While social alignment between business and IT is widely recognized as essential for digital transformation, the means of achieving such alignment remain elusive. We propose that humble leadership enhances social alignment between business and IT, which in turn promotes digital transformation. We further argue that an organization’s collective promotion regulatory focus enhances the effects of humble leadership and social alignment, while a collective prevention focus weakens these effects. To test these hypotheses, we conducted a multi-wave, match-paired survey study involving 174 firms. The empirical results support the hypotheses. We further elaborate on the theoretical and practical implications of our findings for digital transformation and leadership.

虽然业务和IT之间的社会一致性被广泛认为是数字化转型的必要条件，但实现这种一致性的方法仍然难以捉摸。我们建议，谦逊的领导可以增强业务和IT之间的社会一致性，从而促进数字化转型。我们进一步认为，组织的集体促进监管焦点增强了谦逊领导和社会结盟的效应，而集体预防焦点削弱了这些效应。为了验证这些假设，我们进行了一项涉及174家公司的多波配对调查研究。实证结果支持上述假设。我们进一步阐述了我们的研究结果对数字化转型和领导力的理论和实践意义。

引用次数: 0

Welcome to the fourth issue of Volume 34 of the Journal of Strategic Information Systems 欢迎阅读《战略信息系统杂志》第34卷第4期

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-10-30 DOI: 10.1016/j.jsis.2025.101939

Rajiv Sabherwal, Benoit Aubert

引用次数: 0

Virtual reality and work: Ethical and inclusion implications of facial representation in VR 虚拟现实与工作：虚拟现实中面部表现的伦理和包容性含义

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-10-28 DOI: 10.1016/j.jsis.2025.101937

Sarah Bankins , Paul Formosa , Tom Montefiore , Deborah Richards , Filippo Cenacchi , Mitchell McEwan

As virtual reality (VR), and specifically facial representation in VR, extend into the workplace and beyond, it is increasingly important to consider the ethical as well as the diversity, equity, and inclusion (DEI) implications of the technology. In this study we investigate, through semi-structured expert interviews with academics, VR developers, and VR end users, the perceived ethical and DEI implications of facial tracking VR technology, with a focus on identifying these stakeholders’ views of facial (mis)representations in VR. We utilize the AI4People ethical framework as the analytical lens and identify both ethical benefits and concerns across the five dimensions of this framework (beneficence; non-maleficence; autonomy; justice; and explicability). Most of the concerns raised centered around the non-maleficence principle, privacy issues, and intersected with DEI issues, particularly through the autonomy and justice principles. The ethical benefits identified connected to the beneficence, justice, and autonomy principles. From a DEI perspective, the technology was seen as a double-edged sword leading to both opportunities and challenges for inclusion in the context of facial representation in VR. We conclude with the strategic implications of managing these tensions within organizations.

随着虚拟现实（VR），特别是VR中的面部表现，扩展到工作场所和其他地方，考虑该技术的道德以及多样性，公平性和包容性（DEI）影响变得越来越重要。在本研究中，我们通过对学者、VR开发者和VR终端用户的半结构化专家访谈，调查了面部跟踪VR技术的感知伦理和DEI含义，重点是确定这些利益相关者对VR中面部（错误）表征的看法。我们利用AI4People伦理框架作为分析视角，并在该框架的五个维度（善行、非恶意、自治、正义和可解释性）中确定伦理利益和关注点。提出的大多数问题都围绕着非恶意原则、隐私问题，并与DEI问题交叉，特别是通过自治和正义原则。道德利益与善行、正义和自治原则有关。从DEI的角度来看，这项技术被视为一把双刃剑，既带来了机遇，也带来了挑战。我们总结了管理组织内部这些紧张关系的战略含义。

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引用次数: 0

Mattering in the metaverse: Re-imagining inclusive futures of work with immersive platforms 在虚拟世界中至关重要：用沉浸式平台重新想象工作的包容性未来

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-10-28 DOI: 10.1016/j.jsis.2025.101938

Emmanuelle Vaast

Immersive platforms have become increasingly embedded in the workplace, leading to questions about their effects on the future of work. For immersive platforms to be successful, they need to be inclusive. The future of work with immersive platforms involves designing for inclusive purposes. This commentary proposes mattering, i.e., the experience of feeling seen, valued and significant to others, as a foundational concept to understand the future of work with immersive platforms. This commentary argues that mattering provides a rich lens to engage critically with immersive platforms and work and to make sense of their strategic implications. While immersive platforms promise co-presence, embodied interactions, and access, they may reproduce precarity, marginalization, and algorithmic forms of exclusion. This commentary questions how immersive platforms challenge and enable mattering at work, discussing how they can affect workers’ recognition, contributions, and sense of dignity in diverse virtual or hybrid organizational settings. The commentary calls for a design and research agenda on immersive platforms that are not only evaluated by pre-existing performance measures but also by their capacity to cultivate mattering. This agenda is important to strategic IS scholars and practitioners committed to shaping inclusive futures of work.

沉浸式平台已经越来越多地嵌入到工作场所，人们开始质疑它们对未来工作的影响。沉浸式平台要想取得成功，就必须具有包容性。沉浸式平台的未来工作包括为包容性目的而设计。这篇评论提出了重要性，即感觉被人看到、被重视和对他人有意义的体验，作为理解沉浸式平台未来工作的基本概念。这篇评论认为，重要提供了一个丰富的视角，可以批判性地参与沉浸式平台和工作，并理解它们的战略含义。虽然沉浸式平台承诺共同存在、具体化的互动和访问，但它们可能会再现不稳定、边缘化和算法形式的排斥。这篇评论质疑了沉浸式平台如何挑战和实现工作中的重要性，讨论了它们如何在不同的虚拟或混合组织环境中影响员工的认可、贡献和尊严感。评论呼吁对沉浸式平台进行设计和研究，不仅要根据已有的性能指标进行评估，还要根据其培养重要性的能力进行评估。这一议程对致力于塑造包容性未来工作的战略信息系统学者和实践者非常重要。

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引用次数: 0

Virtual virtues: a governance framework of moral consequentialism and deontological ethics for immersive virtual reality platforms 虚拟美德：沉浸式虚拟现实平台的道德后果主义和义务论伦理治理框架

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-10-15 DOI: 10.1016/j.jsis.2025.101936

Arash Saghafi , Spyros Angelopoulos

Recent technological advancements have enabled immersive platforms to support interactions with human-like artificial agents, which raises novel ethical questions, as users may act under the premise of not facing tangible consequences. The intersection of physical and virtual environments, therefore, requires novel governance mechanisms that can address both the individual behaviours as well as the organizational implications of immersive platforms. In this conceptual paper, we incorporate a value-reflexive perspective to outline the foundations of moral judgments and bring together two schools of thought in ethical decision-making: consequentialism, which focuses on outcomes, and deontology, which emphasizes intentions. Building on these perspectives, we introduce a governance framework for immersive platforms that highlights how organizations can strategically align ethical principles with their broader objectives. Our proposed framework argues that the governance of immersive platforms is an ethical necessity as well as a strategic organizational capability. By considering employee interactions, user experiences, and stakeholder perceptions of fairness, the proposed governance of immersive platforms can inform diversity, equity, and inclusion initiatives and open new avenues for research at the intersection of digital ethics, governance, and strategy.

最近的技术进步使沉浸式平台能够支持与类人人工代理的交互，这引发了新的伦理问题，因为用户可能会在不面临实际后果的前提下采取行动。因此，物理和虚拟环境的交集需要新的治理机制，既可以解决沉浸式平台的个人行为，也可以解决组织的影响。在这篇概念性论文中，我们结合了价值反思的观点来概述道德判断的基础，并将伦理决策中的两个思想流派结合在一起：结果主义，侧重于结果，义务论，强调意图。在这些观点的基础上，我们为沉浸式平台引入了一个治理框架，该框架强调了组织如何在战略上将道德原则与其更广泛的目标结合起来。我们提出的框架认为，沉浸式平台的治理既是一种道德必要性，也是一种战略组织能力。通过考虑员工互动、用户体验和利益相关者对公平的看法，沉浸式平台的拟议治理可以为多样性、公平性和包容性倡议提供信息，并为数字伦理、治理和战略交叉领域的研究开辟新的途径。

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引用次数: 0

Inclusive avatars in the Metaverse: learning from the lived experiences of people with disabilities 虚拟世界中的包容性化身：从残疾人的生活经历中学习

IF 11.8 2区管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS

Journal of Strategic Information Systems

Pub Date : 2025-09-15 DOI: 10.1016/j.jsis.2025.101935

Katrin Angerbauer , H. Phoenix Van Wagoner , Ksenia Keplinger , Tim Halach , Jonas Vogelsang , Natalie Hube , Andria Smith , Michael Sedlmair

Immersive platforms like the Metaverse have gained attention in information systems (IS) research, yet the diverse needs of people with disabilities (PWD) remain underexplored. This research examines the experiences of PWD using inclusive avatars that represent disabilities. Through an exploratory mixed-methods approach, combining qualitative interviews with an experience sampling study, we develop a framework informed by Affective Events Theory and voices of PWD to better understand how social interactions in the Metaverse impact PWD’s emotions and outcomes. Findings suggest that when PWD use inclusive avatars, inclusive and exclusionary social interactions shape their emotional responses, which in turn influence engagement, avatar connection and satisfaction, and perceptions of inclusion in the Metaverse. Although adopting inclusive avatars can be challenging, especially in the face of exclusionary interactions, the benefits can outweigh the costs. The role of disability identity is critical; PWD who identify strongly with their disability experience less negative emotional impact from exclusion. This research contributes to IS literature by conceptualizing the Metaverse as a relational, emotion-driven environment shaped by social interactions as well as a platform for authentic self-representation. Practical implications include supporting avatar-based disability representation, involving PWD in co-designing virtual reality technologies, and providing training to foster inclusive interactions in the Metaverse. These strategies can help organizations build more inclusive and engaging digital workplaces for an often underrepresented workforce segment.

像Metaverse这样的沉浸式平台已经在信息系统（IS）研究中引起了人们的关注，但残疾人（PWD）的各种需求仍然没有得到充分的探索。本研究使用代表残疾的包容性化身来检验残疾人士的经历。通过探索性混合方法，结合定性访谈和经验抽样研究，我们开发了一个基于情感事件理论和残疾人士声音的框架，以更好地了解虚拟世界中的社会互动如何影响残疾人士的情绪和结果。研究结果表明，当PWD使用包容性虚拟形象时，包容性和排他性的社交互动会影响他们的情绪反应，进而影响参与度、虚拟形象连接和满意度，以及对虚拟世界包容性的感知。虽然采用包容性的虚拟形象可能具有挑战性，特别是在面对排他性的互动时，但收益可能大于成本。残疾身份的作用至关重要；对自己的残疾有强烈认同感的残疾人士受到排斥的负面情绪影响较少。本研究通过将虚拟世界概念化为一个由社会互动塑造的关系、情感驱动的环境，以及一个真实自我表现的平台，为信息系统文献做出了贡献。实际影响包括支持基于化身的残疾代表，让残疾人参与虚拟现实技术的共同设计，以及提供培训以促进虚拟世界中的包容性互动。这些策略可以帮助组织为通常代表性不足的劳动力群体建立更具包容性和吸引力的数字化工作场所。

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