{"title":"The Deep Structure of Service Management","authors":"S. Kumaran, Yingjie Li, P. Dhoolia","doi":"10.1109/ICEBE.2007.100","DOIUrl":null,"url":null,"abstract":"This paper presents a new approach for the management and engineering of IT-enabled services. Based on the analysis of several real world application scenarios, we propose a \"deep structure\" for IT- enabled service management. We introduce the concept of a business artifact in defining this deep structure. We leverage this deep structure in conjunction with representational state transfer (REST) to design and build a platform for service management. Our approach radically simplifies the management and engineering of IT-enabled services and provides a highly flexible and end-user configurable system for service management.","PeriodicalId":184487,"journal":{"name":"IEEE International Conference on e-Business Engineering (ICEBE'07)","volume":"426 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2007-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"IEEE International Conference on e-Business Engineering (ICEBE'07)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICEBE.2007.100","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 2
Abstract
This paper presents a new approach for the management and engineering of IT-enabled services. Based on the analysis of several real world application scenarios, we propose a "deep structure" for IT- enabled service management. We introduce the concept of a business artifact in defining this deep structure. We leverage this deep structure in conjunction with representational state transfer (REST) to design and build a platform for service management. Our approach radically simplifies the management and engineering of IT-enabled services and provides a highly flexible and end-user configurable system for service management.
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