Integrating the Information Systems Success Model With Project Success Management Process

Abstract

DeLone and McLean information systems success model has become a reference for explaining the success of information systems (IS). Attempts to apply and test the model have resulted in both confirmation and challenges. One of those challenges is how to translate the learnings from this model into actionable knowledge. This position paper proposes the integration of the information systems success model with the success management process as a way of getting synergies from both models and improving the study and practice of IS projects. Moreover, the authors present several examples of IS success measures to be used in practice.