Employee’ Assessment of Conflict Factors in the Organization: Healthcare Companies Case Study

Abstract

The article is dedicated to the study of the causes of the conflict in healthcare companies. The research contains the analysis of the medical staff's opinion poll results devoted to the factors of the conflicts and fulfilled by the author. The total number of respondents was 264 men and women in the Ural Federal District. The opinion poll allowed the identification of negative factors during the medical staff working process, which can cause conflict, be the basis for professional burnout, and decrease performance motivation. The following factors were highlighted among them: constant alterations in the routine work of medical staff, high level of workload, and low-level wages, especially for medical nurses. It was defined that the basic conflict source is an imbalance in interests of medical staff and patients and the general growing discontent of the healthcare system with the latest.