Internal and External Factors That Influence Behaviour of Physicians in Charge of Service (DPJP) within Completeness of JKN Inpatient Discharge Summary in St. Carolus Hospital

Abstract

: The incomplete discharge summary can allow inaccuracies in the diagnosis code and affect the INA-CBGs payment rates, thereby impacting the JKN patient claim process. Completeness of filling discharge summaries is the responsibility of Physicians in Charge of Services (DPJP) as a direct implementer of services in hospitals. This study aims to analyze the influence of internal and external factors on DPJP’s behavior within completeness JKN inpatient discharge summaries. This research is a quantitative study with a cross-sectional research design. The population in this study is DPJP as many as 46. The sample used a saturated sample. Based on the results of multiple linear regression analysis, internal factors (gender, personality) and external factors (education, work environment) simultaneously have no significant effect on DPJP’s behavior in completeness JKN inpatient discharge summaries (p-value 0.070). While partially internal factors (personality) significantly influence DPJP’s behavior in filling JKN discharge summaries (p.value 0.033) and other variables do not. In conclusion, there is no influence between internal and external factors simultaneously on DPJP's behavior in filling out discharge summaries. While partially internal factors (personality) significantly influence the behavior of DPJP in filling JKN discharge summaries at Carolus Hospital.