Insurance Assistant: An Intelligent Platform for Video Insurance Assessment

Abstract

In the insurance industry, the assessor’s role is essential and requires significant efforts conversing with the claimant. This is a highly professional process that involves many complex operations to make a final insurance report. In order to save the cost, the previous offline insurance assessment procedure is gradually moved online. However, for the junior assessor often lacking in practical experience, it is not easy to quickly handle such an online procedure, yet this is important as the insurance company decides how much compensation the claimant should receive based on the assessor’s feedback. In this paper, we present an insurance assistant that applies NLP technologies to help junior insurance assessors do their job better. The insurance assistant recommends appropriate inquiring policies and auto-completes the case report during the insurance assessment procedure. Here, we demonstrate the system via a short video 1.