Four Short Teaching Cases on Automated Decision-Making in the Public Sector

Abstract

Much of the discussion around big data, artificial intelligence, machine learning, etc. has focused on the private sector. However, a similar evolution is also taking place in the public sector. Over the summer of 2021, we interviewed government officials, management consultants, academics, and others to better understand these trends. This paper has four short cases that can be used for teaching purposes, which document the use of automated decision-making in the public sector.