Design and Implementation of Telemarketing Robot with Emotion Identification for Human-Robot Interaction

2022 Sixth IEEE International Conference on Robotic Computing (IRC) Pub Date : 2022-12-01 DOI:10.1109/IRC55401.2022.00037

Diego Arce, Jose Balbuena, Daniel Menacho, Luis Caballero, Enzo Cisneros, Dario Huanca, M. Alvites, C. Beltran-Royo, F. Cuéllar

{"title":"Design and Implementation of Telemarketing Robot with Emotion Identification for Human-Robot Interaction","authors":"Diego Arce, Jose Balbuena, Daniel Menacho, Luis Caballero, Enzo Cisneros, Dario Huanca, M. Alvites, C. Beltran-Royo, F. Cuéllar","doi":"10.1109/IRC55401.2022.00037","DOIUrl":null,"url":null,"abstract":"This work presents the design, development and preliminary tests of an innovative mobile robot which interact with humans for marketing, advertising and customer services. The proposed robot can be use for various activities related to human-robot interaction (conferences, plant visits, marketing, advertising, supervision). The robot has multiple sensors in order to evaluate the personal space of customers. It also includes display touch screens in order to achieve an emphatic interaction and provide personalized attention. An emotion classification algorithm was implemented aiming to analyze how the customer reacts to the advertisements that appear on the screens, and modify its response accordingly. The robot functionalities and interaction capabilities were validated using a prototype. The results demonstrate a good assessment regarding reliability, usability and performance, and measured a positive emotional response from the participants.","PeriodicalId":282759,"journal":{"name":"2022 Sixth IEEE International Conference on Robotic Computing (IRC)","volume":"43 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2022 Sixth IEEE International Conference on Robotic Computing (IRC)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IRC55401.2022.00037","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 0

Abstract

This work presents the design, development and preliminary tests of an innovative mobile robot which interact with humans for marketing, advertising and customer services. The proposed robot can be use for various activities related to human-robot interaction (conferences, plant visits, marketing, advertising, supervision). The robot has multiple sensors in order to evaluate the personal space of customers. It also includes display touch screens in order to achieve an emphatic interaction and provide personalized attention. An emotion classification algorithm was implemented aiming to analyze how the customer reacts to the advertisements that appear on the screens, and modify its response accordingly. The robot functionalities and interaction capabilities were validated using a prototype. The results demonstrate a good assessment regarding reliability, usability and performance, and measured a positive emotional response from the participants.

查看原文

微信好友朋友圈 QQ好友复制链接

本刊更多论文

面向人机交互的情感识别电话营销机器人的设计与实现

这项工作介绍了一种创新的移动机器人的设计、开发和初步测试，这种机器人可以与人类互动，用于营销、广告和客户服务。所提出的机器人可以用于与人机交互相关的各种活动(会议、工厂参观、营销、广告、监督)。该机器人有多个传感器，以评估客户的个人空间。它还包括显示触摸屏，以实现一个强调的互动和提供个性化的关注。实现了一种情绪分类算法，旨在分析客户对屏幕上出现的广告的反应，并相应地修改其反应。使用原型验证了机器人的功能和交互能力。结果表明，在可靠性，可用性和性能方面，评估良好，并测量了参与者的积极情绪反应。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文去求助

来源期刊

2022 Sixth IEEE International Conference on Robotic Computing (IRC)

自引率

0.00%

发文量