Pediatric Inpatient Leaders, Views Changed with COVID-19: A Call to Re-engage in Quality Improvement

Denise D. Quigley, M. Slaughter, Ron D. Hays
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Abstract

INTRODUCTION Improving patient care experiences is integral to the quality of care for hospitalized patients, including children and their families.1–3 Effective quality improvement (QI) requires incremental changes guided by measurement, monitoring, and performance feedback,4 all of which were challenged or disrupted by the 2019 coronavirus pandemic (COVID-19).5–7 In response to the COVID-19 pandemic, many, if not all, hospital processes were impacted. As part of a larger study,8–11 we had the opportunity to compare quality leaders’ perceptions of using patient experience surveys before and during COVID-19. This commentary aims to share the perspectives of inpatient pediatric leaders before and during COVID-19, as these data highlight the need to re-engage in efforts to improve pediatric care experiences.
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儿科住院领导:因COVID-19而改变的观点:呼吁重新参与质量改进
改善患者护理体验是住院患者(包括儿童及其家庭)护理质量的组成部分。1-3有效的质量改进(QI)需要以测量、监测和绩效反馈为指导的渐进式变化,4所有这些都受到2019年冠状病毒大流行(COVID-19)的挑战或中断。5-7为应对COVID-19大流行,许多(如果不是全部)医院流程受到了影响。作为一项更大规模研究的一部分,8-11我们有机会比较质量领导者在COVID-19之前和期间使用患者体验调查的看法。本评论旨在分享2019冠状病毒病之前和期间住院儿科领导的观点,因为这些数据强调了重新参与改善儿科护理体验的必要性。
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