Anna E. Stepanova, Kseniya V. Tcyguleva, D. Silnov
{"title":"Application of modern messengers for automation of business processes based on 1C: Enterprise","authors":"Anna E. Stepanova, Kseniya V. Tcyguleva, D. Silnov","doi":"10.1109/AICT50176.2020.9368729","DOIUrl":null,"url":null,"abstract":"In this paper, the problem of automation of various business processes in the field of financial services is considered. The main content of the research: a way to integrate messengers in the processes of interaction between the client and the company. The paper considers the possibility of merging two systems: configuration of 1C: Enterprise and the Telegram messenger - for providing financial services in remote mode. Also, an important part of the research is the implementation of differentiation of user roles when accessing the bot.","PeriodicalId":136491,"journal":{"name":"2020 IEEE 14th International Conference on Application of Information and Communication Technologies (AICT)","volume":"29 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-10-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2020 IEEE 14th International Conference on Application of Information and Communication Technologies (AICT)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/AICT50176.2020.9368729","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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Abstract
In this paper, the problem of automation of various business processes in the field of financial services is considered. The main content of the research: a way to integrate messengers in the processes of interaction between the client and the company. The paper considers the possibility of merging two systems: configuration of 1C: Enterprise and the Telegram messenger - for providing financial services in remote mode. Also, an important part of the research is the implementation of differentiation of user roles when accessing the bot.
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