A Study on the Publicity of the Social Service Provision System: Focused on the Position and Role of Non-profit Service Providers

Abstract

The purpose of this study was to seek an alternative approach to realizing the publicity of the social service provision system. The discussion of publicity varies from the essence and subject to the measures for realization, and the contents discussed in terms of the process of public debate and the realization of publicity through cooperative mechanisms and cultural cognitive mechanisms were reviewed. Recently, the government has been making efforts to realize publicity through the establishment of a social service center as problems such as the worsening treatment of workers, poor service quality, and violation of user human rights that have occurred due to excessive profit pursuit by for-profit suppliers. Additionally, it must consider that it is necessary to enhance the role of non-profit private service providers who have played an important role in providing social services from the beginning, and they should form a coalition as an alternative to realizing publicity. This study also reviewed if it would be possible to supplement publicity by autonomously regulating service quality by reflecting user opinions in policy decisions, and promoting innovation that increases flexibility through cultural and cognitive mechanisms.