{"title":"Just Another Day at the Shop: From Small Business to College IT","authors":"Travis Freudenberg","doi":"10.1145/2815546.2815552","DOIUrl":null,"url":null,"abstract":"In the fall of 2012, I closed the doors of my computer service and repair shop and started working for Carleton College as a Computing Support Specialist stationed in the help desk. Though the client base I supported increased tremendously and my title and responsibilities changed, at the end of the day my goal was still the same: provide end users with the best technical support in town. In this paper I will examine how the skills gained and lessons learned running a small IT business (interrupt driven time management, customer service as a way of life, and Murphy's Law as a constant) can be applied to the unique demands of IT in higher education.","PeriodicalId":226824,"journal":{"name":"Proceedings of the 2015 ACM SIGUCCS Annual Conference","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2015-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 2015 ACM SIGUCCS Annual Conference","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2815546.2815552","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
In the fall of 2012, I closed the doors of my computer service and repair shop and started working for Carleton College as a Computing Support Specialist stationed in the help desk. Though the client base I supported increased tremendously and my title and responsibilities changed, at the end of the day my goal was still the same: provide end users with the best technical support in town. In this paper I will examine how the skills gained and lessons learned running a small IT business (interrupt driven time management, customer service as a way of life, and Murphy's Law as a constant) can be applied to the unique demands of IT in higher education.