{"title":"Automated call routing in a telecommunications network","authors":"A. Gorin, H. Hanek, R. C. Rose, L. Miller","doi":"10.1109/IVTTA.1994.341526","DOIUrl":null,"url":null,"abstract":"Considers the task of automated call routing in a telecommunications network. When a customer desires some service, they should proceed by dialing a single universal number, which prompts them with \"Hello, how may I help you.?\" The person then responds to this prompt via unconstrained fluent speech, on which basis the call is automatically routed to an appropriate destination. We report on an on-line experimental system which explores the feasibility of this concept, comprising an information-theoretic connectionist network. Embedded in a feedback control system. Experimental results are reported for a database of recorded customer/operator dialogs.<<ETX>>","PeriodicalId":435907,"journal":{"name":"Proceedings of 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications","volume":"81 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1994-09-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of 2nd IEEE Workshop on Interactive Voice Technology for Telecommunications Applications","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IVTTA.1994.341526","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 7
Abstract
Considers the task of automated call routing in a telecommunications network. When a customer desires some service, they should proceed by dialing a single universal number, which prompts them with "Hello, how may I help you.?" The person then responds to this prompt via unconstrained fluent speech, on which basis the call is automatically routed to an appropriate destination. We report on an on-line experimental system which explores the feasibility of this concept, comprising an information-theoretic connectionist network. Embedded in a feedback control system. Experimental results are reported for a database of recorded customer/operator dialogs.<>
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
