{"title":"Implementing Total Quality Management in A University Setting: TQM at Oregon State University","authors":"L. Coate","doi":"10.1002/IR.37019917105","DOIUrl":null,"url":null,"abstract":"Leadership by top management Hoshin planning model Pilot team Customer service center / Customer surveys QFD Daily management teams OSU's Awards (Quality, Beaver, and Great Performance)..","PeriodicalId":102096,"journal":{"name":"Journal for Quality and Participation","volume":"12 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1990-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"80","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal for Quality and Participation","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1002/IR.37019917105","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 80
Abstract
Leadership by top management Hoshin planning model Pilot team Customer service center / Customer surveys QFD Daily management teams OSU's Awards (Quality, Beaver, and Great Performance)..