Effect of Emotional Labor among Beauty-Related Medical Health Personnel on Organizational Commitment: The Mediation Effect of Burnout Moderated by the Length of Work Experience

Abstract

This study was performed to verify the mediation effect of burnout on the relationship between emotional labor and organizational commitment and see if the length of work experience moderates the mediation effect among beauty-related medical health personnel. A survey was conducted to 114 beauty-related non-benefit hospital medical service personnel working across South Korea. First, descriptive statistics and correlation between variables were examined. Next, the PROCESS Macro of Hayes(2013) was utilized to verify the moderated mediation effect. Burnout was the mediator of the relationship between emotional labor and organizational commitment. Length of work experience was the moderator of the mediation effect. The results are as follows. First, emotional labor positively predicted burnout. Emotional labor and burnout both negatively predicted organizational commitment. Second, burnout fully mediated the relationship between emotional labor and organizational commitment. Third, the length of work experience moderated the relationship between burnout and organizational commitment. Also, a significant moderated mediation effect was found. Individual and organizational intervention plans and limitations were discussed.