{"title":"Predicting Call Center Performance with Machine Learning","authors":"Siqiao Li, Qingchen Wang, G. Koole","doi":"10.1007/978-3-030-04726-9_19","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"543 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"6","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Advances in Service Science","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-3-030-04726-9_19","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}