Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_27
Shubhi Asthana, Aly Megahed, Mohamed Mohamed
{"title":"A Predictive Approach for Monitoring Services in the Internet of Things","authors":"Shubhi Asthana, Aly Megahed, Mohamed Mohamed","doi":"10.1007/978-3-030-04726-9_27","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_27","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127492603","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_23
Saram Han, C. Anderson
{"title":"Estimating the Effect of Social Influence on Subsequent Reviews","authors":"Saram Han, C. Anderson","doi":"10.1007/978-3-030-04726-9_23","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_23","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114261457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_5
Morris A. Cohen, Jose A. Guajardo
{"title":"A Framework for Delivering Service Differentiation Through Operating Segments: Research Opportunities and Implementation Challenges","authors":"Morris A. Cohen, Jose A. Guajardo","doi":"10.1007/978-3-030-04726-9_5","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_5","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"194 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"113997548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_8
A. D. Bhappu, S. Helm
{"title":"Zone of Optimal Distinctiveness: Provider Asset Personalization and the Psychological Ownership of Shared Accommodation","authors":"A. D. Bhappu, S. Helm","doi":"10.1007/978-3-030-04726-9_8","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_8","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"84 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125449757","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_17
J. Roche, P. Ghadimi, Vincent Hargaden
{"title":"Analysis of Service Execution in the On-line Sports Gambling Industry","authors":"J. Roche, P. Ghadimi, Vincent Hargaden","doi":"10.1007/978-3-030-04726-9_17","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_17","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131575773","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_26
Shubhi Asthana, Aly Megahed, Ahmed Nazeem
{"title":"Cognitive Solutioning of Highly-Valued IT Service Contracts","authors":"Shubhi Asthana, Aly Megahed, Ahmed Nazeem","doi":"10.1007/978-3-030-04726-9_26","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_26","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133287943","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_4
David Turner, Diego Serrano, Eleni Stroulia, Kelly A. Lyons
{"title":"A T-shaped Measure of Multidisciplinarity in Academic Research Networks: The GRAND Case Study","authors":"David Turner, Diego Serrano, Eleni Stroulia, Kelly A. Lyons","doi":"10.1007/978-3-030-04726-9_4","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_4","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"135 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115840352","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_19
Siqiao Li, Qingchen Wang, G. Koole
{"title":"Predicting Call Center Performance with Machine Learning","authors":"Siqiao Li, Qingchen Wang, G. Koole","doi":"10.1007/978-3-030-04726-9_19","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_19","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"543 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116396635","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2018-11-03DOI: 10.1007/978-3-030-04726-9_22
V. Vahdat, S. Salehi, N. Ahmadi
{"title":"Service Quality Assessment via Enhanced Data-Driven MCDM Model","authors":"V. Vahdat, S. Salehi, N. Ahmadi","doi":"10.1007/978-3-030-04726-9_22","DOIUrl":"https://doi.org/10.1007/978-3-030-04726-9_22","url":null,"abstract":"","PeriodicalId":299810,"journal":{"name":"Advances in Service Science","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-11-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115758576","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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