Performance indicators for humanitarian relief logistics in Taiwan

Abstract

The purpose of this work is to explore the international humanitarian relief organizations in Taiwan, and find the most crucial performance indicators of humanitarian logistics, according to the experience and opinion of those large NGOs in Taiwan. The research gathered detailed information on situations from literature and collected the data by questionnaire. Based on the information gathered from questionnaires, quantitative weight was calculated through the participation of experts by using AHP in this research. According to the humanitarian relief organizations' experiences and opinion in this research, the most critical performance indicators in humanitarian relief logistics is responsiveness, and the following is agility, reliability, cost, and dialog with authorities. Although the AHP method has been applied in many research of performance indicators chosen, there is no research using AHP to prioritize the performance indicators in the humanitarian logistics field, especially in Taiwan. Future research could include the smaller or reputable organizations in Taiwan to get more comprehensive opinions. Besides, the chosen indicators could be utilized in the actual case of humanitarian rescue action.