Alert application for network management system

Abstract

Software industries, especially related to NMS are prospectus to be developed regarding today's business competition among service provider. Customer expect the offered SLA should be able to be proved by Quality of Experience as well as Quality of Service. A tough, cost-effective, marketable and independet architecture should be availabe to support such requirement. It had been chosen the methodology that fit with this work. The methodology is adopted from innovation and commercialization product development model. In this work, a system which be planned to care about quality, had been sucessfuly designed. Therefore it would be able to be expected that customers pay the service provider without any complain, especially about the precision of invoice. A validation had been conducted to prove that all requirements and market needs are able to be fullfiled. No human adjustment and automatic invoice generation, both of those features, are able to be supported by solution system regarding alert application addition. Alert application contains hybrid application between email and trouble ticket system that supported by alert.