Hotel Information System Management Audit Using COBIT 2019 - APO12

Abstract

In general, public or private organizations or companies have used information-based technology as a support to improve business performance to be more effective and efficient in order to achieve a company’s business goals. Given the large contribution of information technology in the application of hotel applications as a supporting information system, it is a vital system that must avoid risks that can hinder and cause harm to the hotel management business processes. Therefore, it is necessary to carry out risk management using the COBIT 5 framework to manage possible risks that may occur based on the APO12 (Manage Risk) domain. From the evaluation results of the data obtained through observation and interviews as well as the calculation of the results of the questionnaire based on 6 APO12 subdomains, the results of the risk management level capability assessment in hotel applications are still at level 3 or have reached the level of established process with the target to be achieved at level 4 resulting in a gap of 1 level. Based on the results obtained, it is necessary to propose recommendations that can be used by hotels in improving the application of information technology risk management so that in the future it can achieve the expected target level so that the APO12 level of capability can increase and become more optimal.