The Impact of Perceived Organizational Support and Cross-Cultural Adjustment on Job Burnout and Job Satisfaction: A Case of Japanese Expatriates, Thailand

Abstract

This study aims to determine the impact of perceived organizational support and cross-cultural adjustment on Japanese expatriates’ job burnout and job satisfaction. Based on the organizational and the social exchange theory, a positive direct relation is expected between organizational support and expatriate’s cross-cultural adjustment that determine job burnout and job satisfaction.The sample size result was 207 respondents. The sampling technique used to conduct this survey is a purposive sampling method. The questionnaire was distributed among Japanese expatriates in Bangkok. The questionnaire were systematic reviews adopted by former studies.The model has been confirmed that POS has a significant positive effect on CCA at the standardized coefficient 0.627. The higher expatriates perceived organization support, the greater ability to adjust themselves to a new country. POS and CCA have a significant positive effect on JOBS at the standardized coefficient 0.659, and 0.483 respectively. Perceived organization support and cross-cultural adjustment pay a major role to enhance expatriates’ job satisfaction. Conversely, JOBS, CCA, and POS have a significant negative impact on BO at the standardized coefficient -0.557, -0.159, -.0148 respectively. This can conclude that expatriate’s job burnout would be decreased if expatriates perceived they received support from organization, supported them for cross-cultural adjustment, could satisfy with their job. This study benefits to human resource management in a global context to examine whether they can manage expatriate’s well-being when they are working in a host country and to disclose cause-effect of expatriate’s job burnout.