Moderate Effect of Job Commitment on the Relationship between Employees' Emotional Labor and Burnout

Abstract

Emotional Labor has important effect on jobs which contact people frequently, such as teachers, salespersons and so on. It is necessary to explore the circumstances of emotional labor about these special jobs. This study tested the impact of emotional labor on job burnout with the methods of interview and questionnaire survey, and explored the moderate effect of job commitment on the relationship between employees’ emotional labor and burnout for teachers and sales employees. Results showed that 1)Surface acting can positively predict exhaustion and depersonalization, while deep acting negatively predict all three components of burnout; 2)Employees with higher job commitment tend to use more deep acting in work than those with lower job commitment; 3)Job commitment can moderate the relationship between surface acting and depersonalization. The relationship will be strong while job commitment is high, and will be weak while job commitment is low. At last, compared with teachers, sales employees tend to use more surface acting in work.